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Whether you have a question about cold plunges, saunas, red light panels, or an existing order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to follow your shipment every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on how to initiate a return and what qualifies.
Can I exchange my purchase for a different product?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the product you prefer. Check our Return Policy for specifics.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges and infrared saunas serve different recovery and wellness routines. Cold plunges use cold water immersion, while infrared saunas use gentle heat. Consider which experience fits your personal health goals and daily routine.
Do your red light therapy panels require special installation?
Our red light therapy panels are designed for straightforward setup by the customer. Each unit comes with mounting hardware and clear instructions so you can position it in your home or office space with ease.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Owned and operated by SPB eComm LLC, our support team replies within one business day.
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30-Day Returns
Not the right fit for your space? Our return policy gives you 30 days to make things right.
Free Continental Shipping
Most orders ship free within the Continental U.S., processed in 1 to 3 business days.
